Shipping policy

Delivery Area

We deliver to addresses within the United States. We do not currently offer international delivery.

Available shipping options are shown at checkout for the address entered.

Shipping Charges

Standard shipping is $3.00 for orders under $50.00.

Standard shipping is free for orders of $50.00 or more.

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes and shipping, in USD.

The final shipping charge is displayed before you place your order.

Processing and Delivery Times

Order processing: 1–2 business days.

Estimated standard transit time after shipment: 5–8 business days.

Estimated total time from order placement to delivery: 6–10 business days.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Transit times are estimates and are separate from processing time.

Shipment Confirmation and Tracking

When your order ships, we send a shipment confirmation email with tracking details when available.

Carrier updates may take time to appear after a shipping label is created.

Shipping Delays

If we cannot ship within the stated processing period, we will notify you, explain the revised timeframe when known, and give you the option to agree to the delay or cancel the unshipped order for a full refund.

Weather, carrier disruptions and holidays may affect transit estimates. Contact us if an order is overdue so we can investigate.

Address Changes

Check your delivery address before submitting an order.

If a correction is needed, email us immediately. We will try to update an order before shipment, but changes may not be possible after dispatch.

If delivery fails or an order is returned to us, contact us to discuss redelivery or a refund. Any additional cost will be explained before you agree to it.

Missing or Damaged Deliveries

If tracking shows delivery but you cannot locate the parcel, check the delivery area and with other household members, then contact us.

For damage or missing contents, keep the packaging when practical and contact us so we can help investigate and arrange an appropriate resolution.

Returns and Exchanges

Approved returns and exchanges within the United States include free return shipping.

Replacement shipping for an approved exchange is also free.

See our Return and Refund Policy for the full process.

NESTELMERE
Operated by ELMHAVEN 2 HOUSEWARES LLC

Business address:
101 Robinbrooke Blvd, APT 1C
Elizabethtown, KY 42701
United States

Email: support@nestelmere.com
Phone: +1 (850) 428-0923

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.

Website: https://nestelmere.com