Order Changes & Cancellations

Request a Change Promptly

To request a cancellation, delivery-address correction or order change, email support@nestelmere.com as soon as possible.

Include your order number, checkout email address and the change requested.

Before Shipment

We will try to make the requested change if the order has not been dispatched.

Please wait for our confirmation. Sending a request does not by itself confirm that an order has been changed or canceled.

There is no cancellation fee for an order successfully canceled before shipment.

We refund the amount paid for the canceled order, including applicable shipping and taxes, to the original payment method.

After Shipment

We may be unable to stop or redirect a parcel once it has shipped.

Eligible items can be returned under our Return and Refund Policy. Approved U.S. returns include free return shipping.

If We Cannot Fulfill Your Order

We will contact you if an item is unavailable or we cannot ship within the stated timeframe.

You may agree to a revised shipping timeframe or cancel the unshipped order for a full refund.

If we cancel an order, we will notify you and refund the amount paid for the canceled items and applicable charges.

Email: support@nestelmere.com

Phone: +1 (850) 428-0923

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. public holidays.